Privacy Policy

1. Introduction

McARTHUR & Partners Retail Development Specialists ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit mcarthur-specialists.com (the "Site") or contact us regarding our services.

2. Information We Collect

a) Information You Provide Directly

• Contact details: Name, email, phone, address (when you fill out contact forms or request quotes).
• Client content: Documents or files you upload for consultations.
• Marketing preferences: Opt‑in or opt‑out choices for newsletters or updates.

b) Information Collected Automatically

• Usage data: IP address, browser type, device info, pages viewed, visit timestamps.
• Cookies and similar technologies: To personalise your experience and analyse website performance.

c) Third-Party Information

• Data shared by you from platforms like LinkedIn if you connect through them.
• Publicly available business registration or company information.

3. How We Use Your Information

We use your data to:

• Respond to enquiries and requests
• Provide and improve our consulting services
• Send relevant communications if you opt in
• Understand and analyse Site behavior
• Monitor and protect our website and data from abuse
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you're in the EU/EEA, we rely on:

• Consent: For marketing materials and non-essential cookies
• Contractual necessity: To manage enquiries and service delivery
• Legal obligations: For compliance with laws
• Legitimate interests: To improve our Site and services, protect our business, and manage communications

5. Sharing Your Information

We may share your data with:

• Service providers: For hosting, email, analytics, spam protection
• Professional advisors: Legal or compliance partners as required
• Third parties if required by law or for protection of rights
• Business transfers: If we are acquired, with notice to you

6. Data Retention

• We retain contact and enquiry data for up to 3 years after last interaction, unless otherwise required or your request to delete it.
• Usage and log data are retained for up to 12 months for analysis purposes.

7. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, update, or delete your personal data
• Restrict or object to processing
• Lodge a complaint with your local data protection authority
• Withdraw consent to marketing communications
• Request transfer of your data to another provider (data portability)

To exercise your rights, contact us using the details in Section 13.

8. Cookies & Tracking Tools

• We use cookies and similar technologies for functionality, analytics, and marketing.
• You may disable non-essential cookies in your browser, but doing so may limit site functionality.
• For granular control, please review your browser settings or use the cookie banner (if implemented).

9. Third‑Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices—please review their policies before sharing your personal information.

10. Security

We implement appropriate technical and organisational measures—including encryption, secure hosting, and regular backups—to protect your personal data from unauthorised access, loss, or alteration.